Olive Morris House Customer Service Centre


In 2006 Lambeth Council commissioned the design of a flagship Customer Service Centre to replace the outdated and undersized existing facility.

The brief was to provide an open-plan flexible space organised in accordance with the Council's specific customer centre model.		   Crucially, face-to-face contact between customers and staff was required in contrast with the old service centre that separates the two with glass screens. Weston Williamson's concept was to design something more akin to the Apple Store rather than a High Street Post Office.

A bespoke furniture system was designed by Weston Williamson for the varied service desks that includes meet and greet, consultation and self-service options.		   Materials and finishes were selected from a modest palette reinforced with accent colour, controlled graphics and video screens.

The result is a robust and contemporary designed centre that is hoped will provide an environment to change public perception and attitude towards Council Services. The centre has now been open for a year and has been deemed a major success.		   Waiting times have been reduced and customer satisfaction is reported to be at it's highest since the centre first opened. The Customer Service Centre has been used as a template for other Lambeth facilities and furniture which Weston Williamson designed has been used by Lambeth in other locations.