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Commuter Satisfaction Survey confirms that the car is still king

Commuter Satisfaction Survey confirms that the car is still king

Back to News
02 Apr 2020

Despite an almost universal recognition of climate change and comprehensive public transport systems, the car is still by far the most popular way to commute in world cities, according to our new Commuter Satisfaction Survey.

Even in London, which has a wealth of transport options, 35% of people are still driving to work. In Los Angeles it is an incredible 89%. In contrast, in Hong Kong, only 9% of commuters drive and over half take advantage of the city’s extensive and reliable metro rail system.

The survey which examined the experience of commuters in 10 major cities around the world pre the coronavirus pandemic also found:

  • The number of cyclists is small to non-existent in all 10 cities. London has the most cyclists – just 4% - but according to our survey, no one cycles to work in Hong Kong or Singapore and only 1% in Los Angeles. However, in Manchester 1 in 10 people walks to work – significantly higher numbers than elsewhere.
  • Globally, drivers enjoy their commutes significantly more than those using public transport, particularly in Sydney and Singapore, where over three quarters think driving to work is also good value for money.
  • Sydney and Singapore are also top of the charts for their public transport systems, with commuters in these cities the most satisfied and those in Vancouver and Los Angeles, the least.
  • Climate change is an important issue for the vast majority of commuters but this concern does not translate to their transport choices. The results suggest that it’s only the cyclists and walkers who made a conscious decision to commute more sustainably. This is particularly true of cyclists and pedestrians in Vancouver, Sydney and Melbourne.
  • Almost three quarters of metro and light rail users in Singapore (74%) and Manchester (73%) think their systems are good value for money compared with just 40% of users in London.
  • Almost three quarters of people in Singapore (74%) think their city is becoming better for cyclists and pedestrians, although only 3% of people actually walk to work at present and no-one appears to cycle. This compares with only a third in Hong Kong where, again, only 4% walk and there are no cyclists.
  • Most people around the world organise their lives so that they spend between half an hour to an hour commuting. This is true of small cities like Manchester and mega-cities like Los Angeles.
  • Despite the increasing use of mobile technology and the changing face of the workplace, globally, only four out of 10 people sometimes work from home (41%). Interestingly, and perhaps reinforcing a stereotypical view, 68% of New Yorkers never work from home, whereas 49% of Sydneysiders regularly do so*.

Founding partner Chris Williamson said: “We are passionate about getting people out of their cars and on to safe, efficient, comfortable and well-designed public transport. The survey provides valuable insight into how people commute, the reasons for their choices, satisfaction levels with public transport and what they think about the way their city works, all of which will help us to design better transport infrastructure and improve the commuting experience.”

You can see the full report here

*The survey was carried out pre- COVID 19, which may prove to have a permanent affect on home-working patterns.

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